Entering and Exiting Buildings
Let’s not mask the obvious
People are scared of having others in their homes right now; they have a right to be. On the flip side, we are just as concerned when we need to enter a property for the safety and well-being of our own families. It shows a lot of goodwill and respect on both sides to adhere to some simple rules to follow when engaging residents in their home or entering the property for any reasonable event.
On the way into the building
When you get to a building, it is a good idea to clean as you go. We have adapted to take these steps whenever we step onto a property for routine maintenance. Yes, this does slow down the process, but we want to keep as many people safe as possible.
· Entry door knobs (inside & outside)
· Handrails and railings (inside & outside)
· Any other surfaces, like buzzers or intercoms
· Clean every surface you touch to your destination at the property
On the way out of the building (reverse process)
You have successfully completed your task of safely entering the property for the showing, repairs, maintenance, or for whatever other reason. Now let’s reverse the process on the way out.
· Clean every surface you touch from your destination at the property
· Any other surfaces, like buzzers or intercoms
· Handrails and railings (inside & outside)
· Entry door knobs (inside & outside)
Maintenance Calls
We are asking for your patience
Probably, the biggest noticeable change we have seen as property managers is the amount of time to perform what used to be simple maintenance tasks. Changing a light bulb in a common area or swapping out batteries in a smoke detector now come with a host of checklist to-dos. Even if the task is small enough, the checklist protocol is still going to take some time to be in compliance.
Setting the appointment
We must establish that no one in the home has been sick, is sick, has flu symptoms, or is in a two-week quarantine before we can book the appointment.
Establishing the protocols
We make it clear that in order for our technicians to enter the premises, EVERYONE inside the apartment must be wearing a mask, at all times, during the service call.
The day of the maintenance call
The day of the service call before technicians are dispatched, they MUST call ahead to review the first two protocols. No masks, no service, no exceptions. We will be entering several homes on a given day and cannot put others at risk.
The way in & out of the property
The procedure for entering and exiting a property are spelled out in detail in the previous section. This is the same protocol to be followed at the end of a maintenance call.
During the project
We require that no one else may be in the room at the same time the technician is performing the repairs. Unless they need to describe a repair, situation, or show the issue to the technician doing the project, the room must be cleared by all non-essential personnel required to make the needed repairs.
After the project
Once the project is completed, the service technician will wipe down and clean all tools before placing them back into any toolbox or service bag to avoid contact transfer of any surfaces at the next service call. Once tools have been properly cared for, the service technician will completely clean the service area and dispose of any wipes, paper towels, trash and/or debris into a designated trash bag or receptacle they will take with them as they exit the job site.
What’s on Your Mind?
Do you have any other ideas on this topic you could share to help our online community? Please chime in to share a comment or review. All feedback is welcomed. Thank you in advance for your continued support!
Warmest regards,
Brian Lucier
Belaire Property Management
Regional Property Manager
(978) 448-0669 office
info@belaire.co
www.belaire.co
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