Dear Landlords: “Customer Service” is an “Attitude” not a “Department”

I have been managing properties for over 16+ years and I am still amazed at the things I hear come out of the mouths of landlords. Most recently I saw a fellow landlord and property owner at one of my favorite shopping stops: Home Depot. For the sake of conversation, let’s call the landlord Mike. Now mind you, Mike is one of the “good guys”. He takes care of his properties and his residents and I do not recall ever […]

Read more